Borthwick Bookkeeping Privacy Statement

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What information do we collect about you?

We collect information about you when you request us to provide you with our services and engage us for mortgage advice. This information will relate to your personal and financial circumstances and may also include special categories of personal data such as data about your health, if required for the provision of our services.
We try at all times to keep all personal data collected accurate and up-to-date. Where any inaccurate or out-of-date data is found, all reasonable steps will be taken to amend or erase that data, as appropriate.

Log Files

The Company follows a standard procedure of using log files. These files log visitors when they visit websites. All hosting companies do this and a part of hosting services' analytics. The information collected by log files include internet protocol (IP) addresses, browser type, Internet Service Provider (ISP), date and time stamp, referring/exit pages, and possibly the number of clicks. These are not linked to any information that is personally identifiable. The purpose of the information is for analysing trends, administering the site, tracking users' movement on the website, and gathering demographic information.

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Why do we need to collect and use your personal data?

The primary legal basis for collecting and processing your data is to provide you with the services you request from us. Without collecting your personal data we would also be unable to fulfil our legal and regulatory obligations.

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How will we use the information about you?

We collect information about you in order to provide you with the services for which you engage us.

In relation to our website we use the information in various ways, including to:

• Provide, operate, and maintain our website
• Improve, personalize, and expand our website
• Understand and analyse how you use our website
• Develop new products, services, features, and functionality
• Communicate with you, either directly or through one of our partners, including for customer service, to provide you with updates and other information relating to the website along with marketing and promotional purposes
• Send you emails
• Find and prevent fraud

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Who might we share your information with?

We won’t share your information for marketing purposes with other companies.
In order to deliver our services effectively, we may send your details to third parties such as lenders, insurers, solicitors and others that we engage to arrange financial products for you, as well as to firms providing us with legal and compliance services.
Where it’s necessary for your personal data to be forwarded to a third party we will use, where possible, appropriate security measures to protect your personal data in transit.

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Cookies and Web Beacons

Like any other website, the Company uses 'cookies'. These cookies are used to store information including visitors' preferences, and the pages on the website that the visitor accessed or visited. The information is used to optimize the users' experience by customizing our web page content based on visitors' browser type and/or other information.
For more general information on cookies, please read "What Are Cookies".

Advertising Partners Privacy Policies

You may consult this list to find the Privacy Policy for each of the advertising partners of the Company.
Third-party ad servers or ad networks uses technologies like cookies, JavaScript, or Web Beacons that are used in their respective advertisements and links that appear on this website, which are sent directly to users' browser. They automatically receive your IP address when this occurs. These technologies are used to measure the effectiveness of their advertising campaigns and/or to personalize the advertising content that you see on websites that you visit.
Note that the Company has no access to or control over these cookies that are used by third-party advertisers.

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How long do we keep hold of your information?

In principle, your personal data should not be held for longer than is required for us to provide the services requested from us. However, we are subject to regulatory requirements to retain data for specified minimum periods. Criteria used to determine retention periods (whether or not you become a client) are as follows;
In case of queries – we will retain your personal data for as long as is necessary to deal with your queries
In case of complaints– we will retain your personal data for as long as you might legally bring claims against us
In accordance with legal and regulatory requirements – we will retain your personal data based on our legal and regulatory requirements
You have the right to request deletion of your personal data. We will comply with this request, subject to the restrictions of our regulatory obligations and legitimate interests as noted above.

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How can I access the information you hold about me?

You have the right to request a copy of the information that we hold about you. If you would like a copy of some or all of your personal information please email or write to us using the contact details noted below.
You may make a subject access request (“SAR”) at any time to find out more about the personal data which we hold about you. We are usually required to respond to SARs within one month of receipt (this can be extended by up to two months in the case of complex and/or numerous requests, and in such cases the data subject shall be informed of the need for the extension). All subject access requests must be sent for the attention of the Data Protection Officer.
We do not charge a fee for the handling of normal SARs. The Company reserves the right to charge reasonable fees for additional copies of information that have already been supplied and for requests that are manifestly unfounded, excessive or repetitive.
You also have the following rights in respect of your personal data:
• The right to be informed of the processing;
• The right to rectification;
• The right of erasure;
• The right to restrict processing;
• The right of data portability;
• The right to object to processing;
• The right to understand automated decision making and profiling.

For more details on how to exercise these rights, please contact us using the details below.

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Children's Information

Another part of our priority is adding protection for children while using the internet. We encourage parents and guardians to observe, participate in, and/or monitor and guide their online activity.
Company does not knowingly collect any Personal Identifiable Information from children under the age of 13. If you think that your child provided this kind of information on our website, we strongly encourage you to contact us immediately and we will do our best efforts to promptly remove such information from our records.

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What can you do if you are unhappy with how your personal data is processed

You also have a right to lodge a complaint with the supervisory authority for data protection. In the UK this is:
Information Commissioner’s Office, Wycliffe House, Water Lane, Wilmslow, SK9 5AF. Tel 0303 123 1113

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Changes to our privacy policy

We keep our privacy policy under regular review. This privacy policy was last updated on 29/07/2022

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How to contact us

Please contact us if you have any questions about our privacy policy or information we hold about you by emailing; data manager or writing to us at, Mortgage & Property Centre, 46 Main Street, East Leake, Loughborough, LE12 6PG

Privacy Statement

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